Dear Sir/Madam,
I am writing to express my disappointment with the service I received when I stayed in your hotel on 20th December.
Firstly, your food is usually of a very high standard but on this occasion, the meal in your restaurant left a lot to be desired. The food was cold and absolutely tasteless so neither my family nor I felt inclined to finish our meal.
Furthermore, although I had booked a double room with a bathroom and tea and coffee making facilities, on my arrival I received only a room with a shower. To make matters worse, the heating in the room did not work,
I hope not to be treated lightly and I feel that I am entitled to compensation for this inconvenience during my holiday.
I look forward to hearing from you as soon as possible.
Yours faithfully
XYZ
Useful language:
Write sentences using the prompts given below:
..............................
..............................
Key:
1. I am writing to express my disappointment with the unfortunate accident which took place in your hotel
2. I believe I am entitled to refund for the inconvenience I have suffered
3. I trust this matter will receive your immediate attention
4. I am writing to complain about the poor quality of service I have experienced in one of your restaurants
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