E-angielski.com

Letter of Complaint

Dear Sir/Madam,

      I am writing to express my disappointment with the service I received when I stayed in your hotel on 20th December.

      Firstly, your food is usually of a very high standard but on this occasion, the meal in your restaurant left a lot to be desired. The food was cold and absolutely tasteless so neither my family nor I felt inclined to finish our meal.

      Furthermore, although I had booked a double room with a bathroom and tea and coffee making facilities, on my arrival I received only a room with a shower. To make matters worse, the heating in the room did not work,

      I hope not to be treated lightly and I feel that I am entitled to compensation for this inconvenience during my holiday.

      I look forward to hearing from you as soon as possible.  

Yours faithfully

XYZ 

Useful language: 

• (beginning) I am writing to complain about.../express my disappointment with.../draw your attention to the problem of.../express my anger at...
• (ending) I hope this matter will be resolved as soon as possible/I trust this matter will not be treated lightly/ I feel that you should .../I believe I am entitled to compensation/If I do not hear from you, I will be forced to take legal action

Exercise

Write sentences using the prompts given below: 

1. I/write/express/disappointment/the unfortunate accident/take place in your hotel 
   ................................................................................................................................
2. I/believe/entitle/refund/for the inconvenience/suffer 
   ................................................................................................................................
3. I/trust/this matter/receive your immediate attention

................................................................................................................................

4. I/write/complain/poor quality/service/experience/in one of your restaurants

................................................................................................................................ 

 Key:

1. I am writing to express my disappointment with the unfortunate accident which took place in your hotel

2. I believe I am entitled to refund for the inconvenience I have  suffered

3. I trust this matter will receive your immediate attention

4. I am writing to complain about the poor quality of service I have experienced in one of your  restaurants

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